Frequently Asked Questions

  • Every HILO suite is fully private and designed with customizable lighting, sound, and entertainment, so your reset is tailored to you. Unlike traditional spas or gyms, our focus is on a streamlined, elevated contrast therapy experience—built for both recovery and relaxation.

  • Your introductory reset includes 60 minutes in a private suite with an infrared sauna, a cold plunge tub, and a rainfall reset shower. Most guests begin in the sauna, refresh in the shower, and then immerse in the plunge for the full contrast therapy cycle.

  • Sessions are 60 minutes long, giving you time to move through sauna, plunge, and shower at your own pace.

    Most guests spend 20–30 minutes in the infrared sauna and 2–5 minutes in the plunge. You can repeat the cycle 2–3 times in a session for maximum benefit.

  • We recommend bringing a swimsuit, spandex shorts or light workout clothing that your feel comfortable in for both heat and cold. Towels are provided. Water bottles are encouraged to stay hydrated before and after your session.

  • Yes! Guests may join you in your private suite for an additional fee.

  • Infrared saunas heat the body directly instead of heating the surrounding air. This creates a deeper, more effective sweat at lower, more comfortable temperatures.

  • Our plunge tubs are kept between 39–55ºF—the optimal range for recovery, energy, and resilience training.

  • There’s no one way to reset, but many follow this rhythm: sauna → shower → plunge, repeated 2–3 times. Science suggests finishing cold maximizes benefits (the “Søberg Principle”).

  • Yes. Infrared sauna raises your heart rate like light exercise, while cold plunging triggers thermogenesis (your body reheating itself), which boosts metabolism even after your session.

  • While contrast therapy is safe for most people, those who are pregnant, have cardiovascular conditions, or take medications that affect body temperature should consult their physician before use.

  • Every suite includes an infrared sauna, a cold plunge tub, a rainfall shower, towels, all in one shower products, and customizable entertainment (lighting, Bluetooth sound, and streaming).

  • Please call us if you’re running behind. Sessions have fixed start and end times to allow for proper cleaning, so late arrivals will shorten your available time.

  • Our plunge tubs are built for performance and cleanliness. Water is continuously filtered and balanced for purity, with additional sanitation between sessions. A built-in skimmer catches hair and debris, while a powerful 1 HP chiller with a maximum flow rate of 35 GPM ensures consistent cold immersion. Each tub achieves a full water turnover every 15 minutes, maintains 37°F even in extreme conditions, and is supported by quiet, variable-speed operation. Tubs are drained and deep-cleaned weekly, with filters replaced regularly to guarantee the highest level of hygiene and reliability.

  • Our infrared saunas are naturally antimicrobial. We sanitize benches, glass, and all high-touch areas after every session, with deep cleans performed weekly.

  • No—drop-in sessions are available. Memberships, however, provide priority booking and the best value for those making HILO part of their weekly rhythm.

  • Memberships are designed for individual use. Some tiers may include a “Plus One” add-on so you can bring a guest regularly.

  • Month-to-month memberships require 15 days’ notice to cancel. Founding Memberships are 6-month commitments with special perks and pricing.